FREQUENTLY ASKED QUESTIONS

What is your booking policy for live events?

We require at least 14 days to book us to come to your event. Depending on availability we require a deposit, signing our service contract and ensuring delivery and date of service requirements are met. We require a deposit & signed contract to secure a date/time.

What is your booking policy for virtual events?

We require at least 14 days to book us for a virtual event. If you select to upgrade your event with a bulk kit order. We require a minimum of 14 days to prepare and ship your kits. We require a deposit & signed contract to secure a date/time.

What is your cancellation policy?

We are happy to offer a full refund of your deposit/or paid invoices if we receive a cancellation 21 days prior to your live event.

Are there additional charges?

Custom requests for serveware, decor and branding have additional charges. Lets discuss how we can help you 

What do you provide for an event?

We provide everything for the ice cream and popcorn options. We DO NOT PROVIDE the alcohol for cocktails. If you hire us for the cocktail options we bring everything else for the chosen signature cocktail(s) but NOT the alcohol.

What is your Allergy policy?

We can't guarantee allergy free with our equipment. We share all our ingredients for all your guests if requested.

Is Liquid Nitrogen Safe?

Liquid Nitrogen is a cryogenic liquid and requires trained and experienced technicians to handle it. We ensure that proper safe handling and operating of our tanks in food preparation. In our methods of food preparation, once the liquid sublimates (or stops smocking) its safe to enjoy your cocktails, ice cream or popcorn.

Any other questions?

 Give us a call, we would love to chat! 304 802 4213